Monte Carlo Rent a Car – Jordan will send you a voucher full of details so that you can check it. In some cases our vouchers do not cover extra days, upgrades, etc. Therefore, you should carefully read the voucher information to understand exactly what is included.

The Vehicle type listed on our website and your voucher is for guidance only. Cars are booked by tariff group and therefore specific makes can not be guaranteed whereas models can be guaranteed sometimes. However, in case the needed car is not available at the time of the customer's request, a similar alternative car is offered from the same category or from the next category. Monte Carlo Rent a Car in Jordan reserves the right to supply a vehicle of 'similar' size or specification.

We use the following car tariff/categories:

a. Economy & Compact.
b. Mid-Size.
c. Full Size.
d. Luxury.
e. MPV (Mini Bus/Van 9Persons).
f. 4x4WD.

We offer an 'or similar' service whereby if the vehicle that appears on your voucher is not available upon your arrival, you will be offered a similar car from the car group you have booked. See Our Fleet section for more information about each category and the available cars in each.

Jordanian laws limit cross-border rentals. Driving is allowed only within the country. The rented car could be driven out of the country on two conditions: If it's driven by a driver provided by a company, and if we are informed of your intention to drive the car outside the country before hand so we could arrange for it prior to the rental.

Of course, you can have additional driver with no extra charges applied for having one additional driver. In most cases, you will need to list the additional drivers on your contract at the time of pick up. Please check with the reservations department reservations@montecar.com at the time of booking to see costs and number of additional drivers that are available to book.

At Monte Carlo, pay in advance for the fuel and bring the car back empty. Monte Carlo will fill the car at or sometimes below the current retail pump price. Regardless of how much fuel is left in the tank, credits will not be given for unused gas; therefore, you should inform us of that in order to have the car with a full tank of fuel and our representative should give you a receipt.

To take advantage of Our Price Match Guarantee (OPMG) offer, you must first make the quotation online without using your credit card; it is not available over the phone. In order to have 10% discount or we will match the price but you need to email us at reservations@montecar.com with the details to our customer service team of where you saw the cheaper rental advertised and all the details. The cheaper quote must be ‘like for like’ whereby the dates, times, car size, engine size and specifications are exactly the same. Please note that features such as automatic transmission, air conditioning, ABS and Air Bag Systems will make the like-for-like comparison invalid.

Obviously the more in advance you book, the better as you will have more guaranteed availability. However, you can still get availability right up until the last minute.

We have made a concise and easy to read Terms & Conditions which explain all the terms associated with car hire. Click the link for more information.

We are now offering free cancellation protection insurance with every booking, if you cancel up to 48 hours before the booking is due to commence for no extra charge. If you need to cancel within 48 hours of the start time, you will be subject to a US$50 or 1 day rental, whichever is the greater amount. You can cancel your booking easily by either emailing us on reservations@montecar.com or faxing it through on 00962 (6) 53 35 122 including your surname and the reservation code sent to you from us.

Cancellations must be made in writing to us by either email or by fax. No refunds will apply to unused rental days. Moreover, Monte Carlo Rent-A-Car in Amman, Jordan reserves the right to cancel any client's booking in case of unforeseen circumstances.

No refunds are issued on unused rental days (return the car earlier). Do not plan to book for the longest possible period and return early. If you find that you need to keep your rental vehicle longer than planned, extensions can be done quickly and easily over the telephone or sending an email to reservations@montecar.com

You can make an amendment to your booking easily by either emailing us through reservations@montecar.com or faxing it through on 00962 (6) 53 35 122 including your surname and the reservation code which sent to you from us.

Most important of all is your car hire voucher as this is like your plane ticket and you cannot start your rental without it. This is what is emailed to you immediately after you have confirmed your booking. Also you must remember to take your passport, driving licence and a credit card. When our representative meets you, s/he will most likely take a stamp of your credit card for deposit purposes; to insure that if anything happens to the vehicles, we can charge your card directly for it. If you return the vehicle in a satisfactory condition, we will simply destroy the card stamp after 72hours, and we will send to you an email informing you that the stamp number of your credit card has been cancelled. Please make sure that our representative wrote the stamp number on your contract before signing it as all payments must be written on the copy of your contract. (MasterCard, Visa, American Express are accepted).

A collision damage waiver (CDW) is an agreement by which a rental car company agrees not to hold the renter responsible for accidental damage or loss, as long as the renter has not violated the terms of the rental agreement. A CDW may also be called a loss damage waiver (LDW) or a physical damage waiver (PDW).

Do you want to pick up your vehicle at Amman Queen Alia Intl Airport and drop it back off in Aqaba City or Arava Border? This is classed as a one way rental, where you pick up from one location and drop the vehicle back off in another. Please call our experienced call centre team on 00962 -7-96 50 50 30 to check availability and prices for this service.

Personal Accident Insurance (PAI) provides the authorized renters and passengers of the rental vehicle with an accidental death benefit and coverage for certain medical / ambulance expenses resulting from an accident. Renters are protected both in and out of the rental vehicle during the entire rental period and others are covered while occupying the vehicle.

Let us clarify this additional Insurance Coverage protection in detail. The additional Insurance Coverage (AIC) exclusively offered by Monte Carlo Rent -a- Car in Jordan which is NOT insurance. It's an option that has (CDW,TPI,PAI,LDW,PDW & DEW) which relieves the renters of financial responsibility if the car is damaged or stolen while under rental contract Zero Deductible Insurance which protects the customer from paying any excess, even if the car was fully damaged. However, by purchasing this kind of insurance which costs 15$ per day for group A to B and 25$ for other higher categories, you therefore in all eventualities will NOT pay any excess amount in the event of an accident or damage, except where negligence is proved by the police;

Terms:

a. Collision Damage Waiver (CDW).
b. Theft Protection Insurance (TPI).
c. Personal Accident Insurance (PAI).
d. Loss Damage Waiver (LDW).
e. Physical Damage Waiver (PDW).
f. Damage excess waiver (DEW).

A Theft Protection Insurance (TPI) is an agreement by which a rental company agrees not to hold the renter responsible for theft but the renter should carry the responsibility if s/he violates the conditions such as leaving the vehicle in an empty area, forgetting the key inside the car, leaving the car unlocked or any kind of carelessness; therefore, the rental company has the right to charge the renter for any loss or damage that may be caused due to carelessness. So any failure to meet the stated agreement would result in readjustment of the rental charges.

Monte Carlo Rent a Car - Jordan is committed to providing the best value in the industry through a combination of consistent service, convenient locations, and a wide selection of quality vehicles, at fair prices.

a. All accidents / damages must be reported immediately to the traffic police and to Monte Carlo car rental - Jordan before the vehicle is moved in order to avoid any responsibility.
b. You should call us immediately in order to send you one of our representatives to help you and provide you with another car if needed.

ehicle keys are chip-coded and are costly and timely items to replace. If you lose the car hire vehicle's key, you will be obliged to pay for its replacement (approximately US$ 50.00) plus any associated transport costs in connecting you with a new vehicle key. More importantly, your holiday car hire at Monte Carlo may be seriously affected while you wait for a new key to be prepared for your car hire vehicle. Please take good care of the car hire vehicle key while you're on holiday in Jordan!

If you park up the car hire vehicle with personal valuable items inside and, as a consequence, the glass or locks are damaged in an attempt to steal your personal effects, you will be responsible for the associated repair costs to the car hire vehicle. We strongly recommend that you park the vehicle in supervised car parks/garages in the major cities and never leave any valuable personal items inside the car hire vehicle.

a. Make sure that you send all the required documents listed in your official confirmation.
b. If you dont send the required documents within 48 hours from the date you book, your official confirmation will not be valid.
c. For any inquiries or requests, please do not hesitate to contact us either by emailing us on : reservations@montecar.com or by calling us 00962 (6) 53 35 155, 00962 (7) 96 50 50 30 or 00962 (7) 640 15 19.

In the event of mechanical failures, you are kindly requested to contact us immediately at 24Hour Emergency Service (00962-7- 96 50 50 30 / 00962-7-96 40 15 19 / 00962-7-95 00 88 45 / 00962-7-9640 15 12 / 00962-7-955 87 87 6. If we give you the permission to repair the car you can do so, but it's preferable to replace the car.

a. Go to our fleet and click on the car picture there.
b. Enter your first name, last name and your email address correctly.
c. Inform us of your mobile phone as we sometimes call customers.
d. Select your favoured car, the pick up and drop off dates.
e. Select the pick up location and drop off location.
f. Beware of 24-hour clock rate! Rentals are calculated on a 24-hour period from the time of pick-up. This means if you rent a car on Wednesday at 2:00am, you should return it on Thursday at 2:00am. Excess hours will be charged.
g. After filling the entire quotation form, click on 'Submit' button.
h. Next stage, our system will let you know that your quotation request has been received successfully.
i. One of our reservation team members will get back to you within 24 hours of the next business day after reviewing your quotation request informing you of the availability of your selected car and the total price including delivery, collection, unlimited kilometers, full comprehensive insurance (CDW,PAI,TPI) and the governmental tax (VAT).

a. Check out the condition of your car! It is wise idea to inspect the vehicle prior to leaving the rental depot. Any damage or unusual dents/scratches should be noted on the contract before you drive away. Go back to the rental office if needed to have this acknowledged in writing. Some companies may enforce a hard line policy regarding this.
b. Make sure that the car registration card is inside the car, for if the police stop you, they ask you to present them the car registration card, your driving licence and the rental contract.

Imagine that your brand-new car which cost you $20,000 is parked in front of your house. A stranger knocks your house door and asks you to lend him/her your car for the weekend and s/he promises you to pay $100 (about one-half of one percent of the value of the car) when he brings your car back Monday morning. What would you do? On the one hand, you are intrigued with the idea of getting $100 for lending your car to someone that you don’t know. On the other hand, the risk may be too great! You don't even know this person or even where s/he lives. What if s/he doesn't bring the car back? You wouldn't even know where to look for it! What if s/he damages the car or behaves irresponsibly? This scenario demonstrates our need to secure information regarding the credit-worthiness of our renters.
However, we sure want to "lend" our cars for a fee to people who want to "borrow" them, but we also want to get them back in the same condition we lent them. Credit cards and valid drivers' licences usually provide the only information we have about our renters. That’s why many car rental companies no longer rent on a cash basis under any circumstances. Renters should ask about a company's rental policies when they make a reservation.

a. It is a condition of hire for the primary driver to present his/her Credit Card to our representative upon arrival in order to take two vouchers, one for the rental payment, and the other for a deposit of US$330-1500 which depends on the car type (This is for all basic vehicles and may increase if a specialist or premium vehicle is hired. If in doubt, please do not hesitate to contact us).
b. Debit or Switch cards are NOT acceptable; it must be a valid credit card.
C. The deposit is for damage excess that will become applicable if the car is returned with any new damage or if the renter violates the legal regulations.
D. Please ensure that you have checked your vehicle carefully before starting and when finishing your rental.
E. If you return the vehicle in a satisfactory condition, we will simply destroy the card stamp after 72hours, and we will send you an email informing you that the stamp which has a number has been cancelled. Thus, make sure that our representative wrote the stamps number on your contract before signing it.
F. All payments must be written on the copy of your contract.

Monte Carlo may charge renters an extra "drop-off" fee for cars picked up at one location and returned in another city, so the company needs to retrieve the car, either by hiring someone to drive the car back or by having the car shipped back. Customers interested in a one-way rental should specifically ask if there are any drop-off fees or charges for additional mileage, and what locations are authorized for such rental car returns. In all cases, there are added expenses to the company for such rentals.
However, there are also many circumstances in which NO drop off charge will be levied (Queen Alia International Airport and within Amman City limits are free of charge). More details (?).

To guarantee that you will get your favoured car hire during peak season as we get extremely busy. So it is always advisable to book your vehicle as early as you can in order to have your favoured car at the lowest price. If you decide to book only 1-2 days before, we can not guarantee to offer you a car at the same price, as these rates may change, according to availability, level of bookings, holidays and other factors.